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Shellpoint Mortgage Servicing (SMS) is the second largest non-bank servicer and fifth-largest non-bank originator in the U.S., employing 4,170 full-time equivalent employees. SMS has over 22 years of experience in residential loan servicing, including non-agency RMBS transactions. The company leverages advanced technology, including Finastra’s Servicing Director and a proprietary data warehouse, to enhance performance and cost efficiency. SMS has grown through acquisitions, including Ditech’s servicing assets in 2019 and Caliber Home Loans in 2021. SMS maintains a Stable Rating Outlook, with competitive loan administration metrics and effective compliance management systems. The company’s portfolio increased by 33.7% in 2024, servicing over 3.7 million loans totaling $778.4 billion. SMS continues to invest in technology and staff training to improve servicing performance and customer experience.

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